Do you have a complaint against your

A company’s structure is composed of several layers and often there are problems between groups or individuals for various reasons, work related or otherwise.

Download Complaint Form/Bislama or Download Complaint Form/English

04/08/2020 2:43:45 PM

Employment Annual Return Form

Employment Annual Return Form

Find below the annual return form download link:

Download from here
Work Permit

Work Permit New

This form should be completed by the employer or the prospective employer in block capitals or typescript and in duplicate, who is applying for:

  • 1) The employment of non-citizen worker, whether temporary or permanent;
  • 2) The renewal of a Work Permit for a non-citizen worker;
  • 3) A change of employer by a non-citizen worker;
  • 4) A propose change in employment status of a non-citizen worker;
  • Download the New Work Permit Check List
  • Work Permit Application

    Work Permit Application

    One copy of the completed form should be be lodged with the Commissioner of Labour or the nearest District Labour Officer, together with:
  • 1) The appropriate fee and tax
  • Two passport-size photographs
  • The original, or certified copies of the trade or professional qualifications
  • A copy of the written contract of service
  • Click here to download the Application Form
    Severance Pay

    Severance Pay

    For an employee to be eligible for a severance payment she must have been in continuous employment with the employer for 12 months, and her contract must come to an end in one of the following ways: Read More There is no obligation to pay severance allowance if the employee is terminated for serious misconduct(section 55(2)).There is also no obligation to pay severance allowance to employees who are recruited from outside of Vanuatu and are not ordinarily resident in Vanuatu (section 55(1)).

    Read more

    Employment Services Complaint Form(ESU)

    Employment Services Complaint Form(ESU)

    Employment Service Unit Complaint form

    If you have a complaint against a seasonal migrant worker in Australia or New Zealand,a Pacific Labour Scheme worker, an agent or a permit holder please download and fill up this form (the form will be attached to this hyperlink) and submit to the office or email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

    Click on the below link to download:

  • English Version
  • French Version
  • Bislama Version


    Message from the commissioner

    It's licensing time!

    On behalf of the Vanuatu Government we would like to thank all active agents and approved employers who have recruited Ni-Vanuatu citizens to undertake seasonal work in Australia and New Zealand. It's now December and time for agents and prospective agents to apply for licences to recruit under the two labour mobility programmes, namely the Recognized Seasonal Employers (RSE) in New Zealand and the Seasonal Workers Program (SWP) in Australia. An information package for new and renewing agents outlining the expectations of agents is also attached.

    This year we are also requiring direct recruiters (approved employers from Australia and New Zealand) to formally register for a Permit to recruit seasonal workers. Other changes include the following:

  • - there is a new application form
  • - the declarations have been strengthened primarily to ensure that all applicants are very aware that neither they nor any sub-agents (consultants, team leaders etc) may charge workers for the opportunity to work overseas on seasonal programs.
  • - all recruiters - agents and permit-holders must sign a Code of Conduct and ensure that workers have signed a Workers' Code of Conduct before leaving Vanuatu (we also have an English version available)
  • - we have included information about the Department of Labour's disciplinary policy.

  • I would like all applicants to carefully consider whether they meet the Vanuatu government's requirements of agents before applying for a licence. Agent applications must be complete and received by the Department of Labour by 31 December 2019. Late and incomplete applications will not be accepted and considered. Permit holders may also be required to reapply by 16 December but will be transitioned over 2020 to a regular December deadline.

    Murielle Metsan Meltenoven

    Commissioner of Labour

    The 2009-2012 ILO Decent Work Country Programme for Vanuatu was formulated together with the tripartite constituents and fully and comprehensively reflects their priorities. The specific concerns of each of the tripartite partners were voiced in separate meetings with the tripartite partners. Four overall priorities were agreed on in the tripartite meeting, held subsequent to the individual meetings. A draft of this DWCP was then sent to the constituents which were given the opportunity to comment on the draft. 

    The four priorities of this DWCP reflect the constituents’ needs at the present time, while also responding to Vanuatu’s social and economic needs, corresponding with strategies and activities spelled out in the Pacific Plan, the UNDAF and the PAA, and ILO’s past initiatives as well as a comparative advantage against other development partners. ILO will concentrate on the following four country programme priorities in Vanuatu within the overarching theme of “decent work for all men and women”:

    • Priority 1. Labour legislation reform and application of International Labour Standards;
    • Priority 2. Promotion of decent employment opportunities, particularly for young women and men, and inclusive of persons with disabilities;
    • Priority 3. Capacity building of tripartite partners and improvement of social dialogue;
    • Priority 4. Increasing social protection.