The Department of Labor has procedures in place to help you out with your employment needs. 

Come into our office today and speak with one of our friendly officers

See our procedures below!

Our Procedures

How to the Department deals with daily complains

  • Step 1: Pick a complaint form at reception in the office or downloaded it from the Department’s website
  • Step 2:Fill up the form and drop it at the front desk for registration
  • Step 3:Fill up the form and drop it at the front desk for registration
  • Step 4:The officer writes a formal letter to the employer with the date of the meeting(summon)
  • Step 5:If the employer responded positively i.e. the employee and employer solve the issue with the help of Labour officer (Promote settlements outside court system)
  • Step 6:In some cases, the employer prefers to take other alternatives to settle the issue i.e. court system.
  • Step 7:It takes time before the issue will be solved, so just be patient with these formal procedures
  • Step 8:If no solution is reached between employer and employee, conciliation and arbitration can be applied under the Trade Dispute Act.
  • Step 9:The bottom line is the department will promote settlements outside of court system for the common good of both parties.
  • Step 10:More information and explanation consult labour office.
  • How to obtain a work permit from Labour office

  • Step 1:Collect the work permit form at the Labour office
  • Step 2:Fill up the form and drop it in the office with application fee (VT 10,000 Exemption, VT40, 000 Temporary and VT210, 000 permanent work permit)
  • Step 3:The application form is then sent to ESV (Employment Service Vanuatu) office to check if there’s any Ni-Van eligible for the job the foreigner will be occupy in the country.
  • Step 4:If one or some potential Ni-Vanuatu specialized in the same field, the Labour office will recommend that the employer will interview those potential candidates for the vacant post
  • Step 5:If still no Ni-Vanuatu eligible to occupy the post, then foreign employee will be the next possible option
  • Step 6:After the application check for any eligible Ni-Vanuatu at the ESV the labour officer do the final checking before sent it over to commissioner for approval
  • Step 7:Once the commissioner approves it, the foreign work can travel now to work in Vanuatu
  • Step 8:It takes a week to finally receive your work permit
  • Step 9:OR once the foreign worker receives his/her work permit approval, he/she will change her residential status if needed to do so to comply with the boarder laws.
  • Step 10:More information and explanation consult labour office
  • On job injury cases

  • Step 1:We have three different cases namely minor injury, serious injury and fatal injury
  • Minor injury
  • Step 2:If you have any injury, whether minor or serious report to the management or employer
  • Step 3:Also follow the injury flow chart of the company, if the company has standard procedures to address injuries in the work place
  • Step 4:The Employer must report to Labour office any accident in the job premises
  • Serious injury
  • Step 5:Report to management or employer
  • Step 6:It’s the responsibilities of the employer to take care of the medical bills of patient till recovery
  • Step 7:If the injury is too serious, the Doctor has to provide certain percentages of the injury for compensation purposes.
  • Step 8:The Employer must report to Labour office any accident in the job premises
  • Step 9:Fatal injury In case of dead, the employer has to pay a lump sum of VT8, 640,000 to the
  • employee’s family